So I had a scheduled pick-up time of 8AM to 10AM today and to my surprise, :-), they never showed up.  I even called and they said, no problem sir he is going to be there before 10AM.  Well, since he never showed up I decided to go drop off the hunk of junk modem to them personally.  I get there and walk right up and turn it over to the lady behind the counter.  She was so wonderful she wanted to know why I was returning it.  I explained that even working with their technicians they could not explain why the speed was cut by 70% over the last 3 to 5 months.  Then she proceeds to tell me…”I see in the notes of your account that the last tech who worked with you explained that your PC’s were the issue.  Did you get that resolved?  Because that might help to get new PC’s to handle the 6MB Internet.”..Please hold your laughter in folks.  I kid you not, she said that word for word.  I did not yell at her and I did not blow a head gasket in their office.  I told her that with 15 years in the computer industry I think I would know if my PC could handle 6MB Internet or not.  I also explained that since moving to Qwest DSL 12MB I have seen speeds that are pushing over 12MB for downloads and 900K uploads.  I told her to just return the damn modem so I could leave.

Dear Comcast: The worst mistake you can make is to blame the customer for your wrong doing.  I know that the FCC will have you head soon enough.  I am not too worried as I have a real ISP now and everything is wonderful.  I can speak on my behalf and 19 others in the last 1 month that have switched from Comcast over to Qwest because of my stories and others just like it.  If you want to earn business then do as you claim and stop blaming the customer.  If you decide to e-mail me again about talking to me so you can get to the bottom of the issue…don’t.  I will post every single email you send me so the world can see how dumb you really are.